Redevelopment          Participants         Residents          919.831.8300

Department Directory

  • Administration & Finance
The Administration – Finance Department is located at 900 Haynes Street, Raleigh, NC 27604, and provides support services to RHA in the following areas:
Accounting Division
  • Accounting and general ledger for nearly 40 programs and grants
  • Section 8 – Vouchers
  • Section 8 – Moderate Rehabilitation
  • Development & Capital Fund Program
Other Accounting & Administrative Activities
  • Cash Management & Investments
  • Accounts Receivable
  • Accounts Payable
  • Budgeting (in excess of $50 million annually)
  • Compliance for Section Eight
  • Financial Analysis and Reporting
  • Fixed Assets
  • Fund Requisitions
  • Internal Auditing
  • Payroll
  • Procurement
  • Information Technology Services
  • Personnel Services and Benefit Administration

For further information, contact Administration by email at gwall@rhanc.gov

  • Asset Management

The Asset Management Department at a Public Housing Authority (PHA) is responsible for overseeing and maintaining the physical, financial, and operational performance of the PHA’s properties. Its primary goals are to ensure that public housing assets are well-managed, financially sustainable, and compliant with regulations.

Key responsibilities typically include:

Property Maintenance and Improvement

The department ensures that housing units are properly maintained, repairs are scheduled, and capital improvement projects are managed effectively. This includes overseeing routine inspections, preventative maintenance, and upgrades to meet housing standards.

Regulatory Compliance and Reporting

The Asset Management Department ensures that the PHA adheres to local, state, and federal regulations, including those related to housing quality standards, safety, and fair housing laws. It also prepares reports and audits required by funding agencies like the Department of Housing and Urban Development (HUD).

Long-Term Planning and Strategy

The department plays a role in the strategic planning of the housing portfolio, determining how to maximize the value and utility of public housing properties. This includes deciding on redevelopment opportunities, acquisitions, or dispositions of properties.

  • Housing Operations
The Property Management team provides services for RHA’s housing communities. Our management staff oversees the day-to-day operational support for over 1,400 public housing households and approximately 3,000 residents. We manage an inventory of conventional public housing, scattered site homes and mixed income incentive communities. At each property we manage, we hold true to our main operating objective which is delivering superior customer service by exceeding expectations. For Housing Management questions, please call (919) 508-1201.
  • Leased Housing

The HCV program is a national initiative of the federal government, and its purpose is to help very low-income households afford private market rental housing that is decent, safe and sanitary. Rent subsidies are provided to eligible families who receive a housing voucher. A family includes elderly, disabled and single person households. The United States Department of Housing and Urban Development (HUD) provides funding to Public Housing Agencies (PHA’s) throughout the country to administer the HCV program in a specific locality and the Raleigh Housing Authority (RHA) administers the program in Wake County, North Carolina.

RHA receives funding from HUD to provide housing vouchers to a fixed number of eligible very low-income households and interested individuals are required to apply to the RHA waiting list from which names are selected to receive a housing voucher when one becomes available. Families can rent housing of their choice in communities of their choice. Families typically pay between 30% and 40% of their adjusted annual income towards housing costs. Vouchers are used to assist families in paying their rent in properties where the owners willingly agree to participate in the Housing Choice Voucher program. HUD publishes Fair Market Rents (FMR) each year for “modest” rental housing by locality. FMR is established for each bedroom size and each PHA establishes a voucher “payment standard” which is between 90% and 110% of the FMR. The HCV monthly subsidy is the difference between 30% of the household’s monthly adjusted income and the applicable payment standard.

  • Maintenance

The Maintenance Department performs repairs and monitors contracts for almost 1,900 public housing, tax credit and market rate units in numerous developments and single family homes scattered over the Raleigh Metropolitan area. The department addresses over 25,000 work orders a year for a variety of repairs. The department consists of four major divisions. The following is an overview of each division:

Work Order & Trade Section

Comprised of site-based mechanics, locksmith, licensed plumber, licensed electrician, and HVAC mechanics. They are responsible for the day-to-day upkeep of their assigned areas and the completion of most work orders.

Warehouse

The Housing Authority maintains a highly efficient computerized warehouse for ready access to regularly used and highly specialized parts and products required to repair our properties and systems.

Maintenance Work Orders
For all Public Housing communities, call 919-831-6401 to submit a maintenance work order.
Vacancies

Responsible for the repairs and preparation for re-leasing of over 350 vacant units per year. This crew is able to achieve less than a 10-day turn time on vacant units.

Landscape & Grounds

This group performs the mowing, removes litter and bulk trash, and addresses all landscaping needs in our numerous developments.

Additionally, the Maintenance Department has an aggressive ongoing safety program, a documented quality control checking system and a system for live-in staff to address after-hour emergencies.
  • Real Estate Development

To support the Agency’s mission of preserving and creating vibrant communities within the City of Raleigh, the Real Estate Development Department leads the planning and implementation of the Agency’s real estate development, acquisition, reposition, disposition and recapitalization activities.

Capitol Park
In 1999, RHA received a HOPE VI Grant to demolish and revitalize Raleigh’s oldest public housing complex at the time – Halifax Court. This award-winning revitalization was completed in 2003. Renamed Capitol Park, this mixed-use, mixed-income site features a mixture of public housing (60 units), affordable (59 units), and tax credit (90) units in a variety of housing types including townhomes, single family homes, villa-style apartments, and a senior living center. In addition, a park, a community center, a daycare, RHA’s central office building, and a City of Raleigh Parks & Recreation facility are part of the Capitol Park community. Capitol Park is an incentive housing program for working families site. The public housing residents at Capitol Park consistently maintain a 100% employment rate. It is also important to note that this site has become a catalyst for revitalization in the surrounding community spurring the growth of Peace College, the construction of the Seaboard Warehouse shops and restaurants, the revitalization of Pilot Mill, and the renaissance of the Pilot Mill Village with the construction of over 100 high end single family homes.
Walnut Terrace
In 2009, Walnut Terrace was Raleigh’s last remaining barracks-style traditional public housing complex. With the HOPE VI Revitalization program coming to an end, RHA decided to implement a truly local revitalization effort. Funded with Capitol Area Development, Inc.’s (CAD) and RHA’s own resources, RHA and CAD’s plan replaced the 300 barracks-style units with a 292-unit mixed-income community. With 218 one-bedroom villas, 55 two-bedroom townhomes, and 19 three-bedroom single family homes, the site provides new affordable housing options for 292 families in downtown Raleigh. Like Capitol Park and Chavis Heights, the development incorporates a mix of public housing owned by RHA and affordable market-rate units owned by CAD, Inc. In addition, the new Walnut Terrace community features a park, community center, and a maintenance facility. The property opened in February 2015 and was fully leased by July 31, 2015.
Chavis Heights
In 2004, RHA received its second HOPE VI Revitalization Grant – this time for the revitalization of Chavis Heights. Modeled after the successful revitalization of Halifax Court, Chavis Heights features a mixture of public housing (86 units), affordable (27 units), and tax credit (50) units in a variety of housing types including townhomes, villa-style apartments, and a senior living center. Chavis Heights also has a community center, and park for its residents.
Heritage Park

The Raleigh Housing Authority (RHA) owns and manages the Heritage Park community located in downtown Raleigh. Sitting on 11.61 acres of land, Heritage Park is made up of 122 residential apartments which were built in the 1970s. The buildings at Heritage Park are outdated and costly to maintain. RHA has the opportunity to rebuild this community to better serve low- to moderate-income families with new energy efficient, more spacious and modern apartments.

RHA is looking at different ways to redevelop Heritage Park that will most benefit its residents while making a positive contribution to the citywide need for more affordable housing. Redevelopment planning takes time and careful consideration. RHA is working on a plan that will benefit all who are directly impacted. Construction will not commence anytime soon. Progress reports, news and information will be available on our website as the Heritage Park redevelopment project moves forward.

We’re Here To Serve You

If you have any questions or concerns, please get in touch with us!

900 Haynes Street
Raleigh NC, 27604

(919) 831-8300

Contact Us